Terms of Service

1. About these terms

These Terms of Service (“Terms”) govern your use of the WayEV website and application (“Service”) operated by WayEV (“we”, “us”, “our”). By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, you must not use the Service.

2. Eligibility

You must be at least 18 years old (or 16 with parental or guardian consent) to create an account. By registering, you confirm that you meet this requirement and that the information you provide is accurate and complete.

3. Your account

• You are responsible for maintaining the confidentiality of your password and for all activity under your account.
• You must provide accurate information and keep it up to date.
• You must notify us immediately if you suspect unauthorised access to your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. The Service

WayEV provides EV journey planning, charging stop recommendations, live journey tracking, nearby charger search, and charger reliability data. The Service uses physics-based modelling, third-party data sources, and real-time charger information to generate route plans.

5. Subscriptions and payment

• Free tier: Available at no cost with usage limits (see Pricing).
• Paid tiers (Premium, Pro): Billed monthly via Stripe. Prices are displayed including VAT where applicable.
• Billing cycle: Subscriptions renew automatically on the same date each month unless cancelled.
• Cancellation: You may cancel at any time through the Stripe customer portal. Your paid features remain active until the end of the current billing period.
• Refunds: We do not offer refunds for partial billing periods. If you believe you have been incorrectly charged, please contact support@wayev.co.uk.
• Price changes: We will give at least 30 days’ notice before changing subscription prices. Existing subscribers will be notified by email.

6. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to reverse-engineer, scrape, or extract data from the Service beyond normal use.
• Submit false charger reports or manipulate reliability data.
• Share your account credentials with others or allow multiple people to use a single account.
• Use automated scripts, bots, or similar tools to access the Service at scale.
• Interfere with or disrupt the Service or its infrastructure.

7. Intellectual property

All content, design, code, and algorithms comprising the WayEV Service are owned by us or our licensors. You may not copy, modify, or distribute any part of the Service without our prior written consent.

You retain ownership of any data you submit (charger reports, vehicle profiles, etc.). By submitting charger reports, you grant us a non-exclusive, royalty-free licence to use that data to improve charger reliability scores for all users.

8. Third-party services

The Service integrates with third-party providers including Mapbox (maps and directions), Stripe (payments), Met Office (weather), and Open Charge Map (charger data). These services have their own terms and privacy policies. We are not responsible for their availability, accuracy, or practices.

9. Limitation of liability

To the maximum extent permitted by law:

• The Service is provided “as is” without warranty of any kind, express or implied.
• We do not warrant that route plans will be accurate, that chargers will be available, or that the Service will be uninterrupted.
• We are not liable for any loss or damage arising from reliance on route plans, range estimates, or charger information, including but not limited to vehicle stranding, missed appointments, or towing costs.
• Our total liability to you for any claims arising from the Service shall not exceed the amount you have paid us in the 12 months preceding the claim.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

10. Your data and privacy

We process your personal data in accordance with our Privacy Policy and UK GDPR. You may request a copy of your data, correct inaccuracies, or delete your account at any time from your Account settings.

11. Termination

• You may close your account at any time by deleting it from your Account settings.
• We may suspend or terminate your account for violations of these Terms, with notice where practicable.
• On termination, your data will be deleted in accordance with our retention policy (see Privacy Policy).

12. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated at least 30 days in advance via email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Governing law and disputes

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact us

For questions about these Terms, contact us at support@wayev.co.uk.